{"xsrfToken":"f2cecf8416afab82c8651662b6577cceb2d0e37a_lout","branding":{"id":"1","key":"customer","name":"Arundo Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ca9c5668-b904-4045-8eea-4716f057e56b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjIyYzc4YS1lODUyLTQ1NWMtYjU0OS1jMDk2MWFkODJmZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhOWM1NjY4LWI5MDQtNDA0NS04ZWVhLTQ3MTZmMDU3ZTU2YiI6WyJyZWFkIl19LCJleHAiOjE3MzAzMDkyODgsIm5iZiI6MTczMDMwODY4OH0.Giuy0HDm5AK6y2vzry5yZZoIs0om3wUu4wV9uFJiTDA&client=4622c78a-e852-455c-b549-c0961ad82fe6&mode=fit","logoId":"ca9c5668-b904-4045-8eea-4716f057e56b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Arundo Customer Support Center","sharedPortalName":"Arundo Customer Support Center","userInitialAnnouncementMessageWiki":"<p>This is where you can get support for Arundo apps.</p>\n<h4><a name=\"SupportRequests\" target=\"_blank\"></a>Support Requests</h4>\n<p>If you need technical support, <a href=\"https://arundo.atlassian.net/servicedesk/customer/portal/1/group/8/create/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">submit a support request</a> to get assistance. Try to describe the issue as best you can and include screenshots to help us with the investigation.</p>\n<h4><a name=\"Feedback\" target=\"_blank\"></a>Feedback</h4>\n<p>If you want to tell us about your experience or have an idea for a new feature, <a href=\"https://arundo.atlassian.net/servicedesk/customer/portal/1/group/8/create/50\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">submit a feedback ticket</a> to let us know. We can then pass your idea along to the relevant product team for consideration.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Arundo Customer Support Center","sharedPortalName":"Arundo Customer Support Center","announcementMessage":"This is where you can get support for Arundo apps. \nh4.Support Requests\nIf you need technical support, [submit a support request|https://arundo.atlassian.net/servicedesk/customer/portal/1/group/8/create/1] to get assistance. Try to describe the issue as best you can and include screenshots to help us with the investigation.\nh4.Feedback\nIf you want to tell us about your experience or have an idea for a new feature, [submit a feedback ticket|https://arundo.atlassian.net/servicedesk/customer/portal/1/group/8/create/50] to let us know. We can then pass your idea along to the relevant product team for consideration.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fb7e23","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"customer","projectId":10600,"serviceDeskId":1,"name":"Arundo Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"49","name":"Arundo Edge License","descriptionHtml":"","callToAction":"Arundo Edge License","introHtml":"<p>Get a license key for Arundo Edge.</p>","icon":11339,"iconUrl":"https://arundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11339","groups":[20],"key":""},{"id":"50","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Let us know about your experience.</p>","icon":11315,"iconUrl":"https://arundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11315","groups":[8],"key":""},{"id":"74","name":"Model Support","descriptionHtml":"","callToAction":"Model Support","introHtml":"<p>Get help or report a bug with a machine learning model or KPI.</p>","icon":11314,"iconUrl":"https://arundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11314","groups":[8],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Get help or report a bug with an app.</p>","icon":11301,"iconUrl":"https://arundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11301","groups":[8],"key":""},{"id":"8","name":"Email Support Request","descriptionHtml":"","callToAction":"Email Support Request","introHtml":"","icon":11327,"iconUrl":"https://arundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[],"key":""},{"id":"13","name":"Trial","descriptionHtml":"","callToAction":"Trial","introHtml":"<p>Request a trial for an Arundo app.</p>","icon":11320,"iconUrl":"https://arundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11320","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Support"},{"id":20,"name":"Licenses"}],"orderMapping":{"20":[49],"8":[1,74,50],"9":[13]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CUST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjIyYzc4YS1lODUyLTQ1NWMtYjU0OS1jMDk2MWFkODJmZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzAzMDk4ODgsIm5iZiI6MTczMDMwODY4OH0.4Tw4ccTsjqIqsyOBoMDx4BGNooK8J7UlvogzeKMnt9Y","targetCollection":"upload-project-10600","endpointUrl":"https://api.media.atlassian.com","clientId":"4622c78a-e852-455c-b549-c0961ad82fe6","tokenDurationInMins":20}},"reqCreate":{"id":49,"projectId":10600,"form":{"name":"Arundo Edge License","descriptionHtml":"","callToAction":"Arundo Edge License","intro":"<p>Get a license key for Arundo Edge.</p>","instructions":"","icon":11339,"iconUrl":"https://arundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11339","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10700","fieldConfigId":"11401","label":"Customer Name","description":"Enter the name of the company who will use the license.","descriptionHtml":"<p>Enter the name of the company who will use the license.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10844","fieldConfigId":"11572","label":"Customer Severity","description":"<p>Select a severity level appropriately. If the Arundo Enterprise platform is inoperable, please select P1 severity level for immediate assistance. If only parts of the Arundo Enterprise platform are inoperable, please select a P2-P5 severity level accordingly.</p>","descriptionHtml":"<p><p>Select a severity level appropriately. If the Arundo Enterprise platform is inoperable, please select P1 severity level for immediate assistance. If only parts of the Arundo Enterprise platform are inoperable, please select a P2-P5 severity level accordingly.</p></p>","required":true,"displayed":false,"presetValues":["10210"],"values":[{"value":"10208","label":"P1 - Critical","selected":false,"children":[]},{"value":"10209","label":"P2 - High","selected":false,"children":[]},{"value":"10210","label":"P3 - Moderate","selected":false,"children":[]},{"value":"10211","label":"P4 - Low","selected":false,"children":[]},{"value":"10214","label":"P5 - Informational","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Installation Details","description":"Enter details about where the edge device is installed. If the edge device is going to have intermittent network connectivity, enter details about when the device is likely to be online/offline.","descriptionHtml":"<p>Enter details about where the edge device is installed. If the edge device is going to have intermittent network connectivity, enter details about when the device is likely to be online/offline.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"<p>Enter a brief description of the issue.</p>","descriptionHtml":"<p><p>Enter a brief description of the issue.</p></p>","required":true,"displayed":false,"presetValues":["Edge Agent License Key Request"]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10991","fieldConfigId":"11819","label":"License End Date","description":"Enter the date when the license needs to end. Enter the date 12 months from now if unsure.","descriptionHtml":"<p>Enter the date when the license needs to end. Enter the date 12 months from now if unsure.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10845","fieldConfigId":"11574","label":"Production Environment","description":"Select the environment where your Arundo Edge instance is based.","descriptionHtml":"<p>Select the environment where your Arundo Edge instance is based.</p>","required":true,"displayed":false,"presetValues":["10387"],"values":[{"value":"10212","label":"EU","selected":false,"children":[]},{"value":"10213","label":"US","selected":false,"children":[]},{"value":"10387","label":"N/A","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10965","fieldConfigId":"11771","label":"Name","description":"Enter the name of the person who will be responsible for renewing the license.","descriptionHtml":"<p>Enter the name of the person who will be responsible for renewing the license.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10966","fieldConfigId":"11772","label":"Email","description":"Enter the email address of the person who will be responsible for renewing the license.","descriptionHtml":"<p>Enter the email address of the person who will be responsible for renewing the license.</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/49","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/49","calendarParams":{"firstDay":0,"date":"2024-10-30T12:18:08-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjIyYzc4YS1lODUyLTQ1NWMtYjU0OS1jMDk2MWFkODJmZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzAzMDk4ODgsIm5iZiI6MTczMDMwODY4OH0.4Tw4ccTsjqIqsyOBoMDx4BGNooK8J7UlvogzeKMnt9Y","targetCollection":"upload-project-10600","endpointUrl":"https://api.media.atlassian.com","clientId":"4622c78a-e852-455c-b549-c0961ad82fe6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}