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Arundo Customer Support Center
  1. Arundo Customer Support Center
  2. Arundo Customer Support

Arundo Customer Support

Licenses
  • Arundo Edge License

    Get a license key for Arundo Edge.

Required fields are marked with an asterisk*

Enter the name of the company who will use the license.

Enter details about where the edge device is installed. If the edge device is going to have intermittent network connectivity, enter details about when the device is likely to be online/offline.

e.g. 17/Apr/26

Enter the date when the license needs to end. Enter the date 12 months from now if unsure.

Enter the name of the person who will be responsible for renewing the license.

Enter the email address of the person who will be responsible for renewing the license.

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