Service Desk

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Try to describe the issue as best you can and include screenshots to help us with the investigation. \n<h4><a name=\"Feedback\" target=\"_blank\"></a>Feedback</h4> \nIf you want to tell us about your experience or have an idea for a new feature, <a href=\"https://arundo.atlassian.net/servicedesk/customer/portal/1/group/8/create/50\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">submit a feedback ticket</a> to let us know. We can then pass your idea along to the relevant product team for consideration. \n<h4><a name=\"StatusSite\" target=\"_blank\"></a>Status Site</h4> \nVisit the <a href=\"https://status.arundo.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Arundo Status site</a> to view the current operational status of every Arundo app. You can also see notifications for maintenance windows and updates.","translations":{"en-US":{"helpCenterTitle":"Arundo Customer Support Center","sharedPortalName":"Customer Support Center","announcementHeader":"Welcome","announcementMessage":"This is where you can get support for Arundo apps. \nh4.Support Requests\nIf you need technical support, [submit a support request|https://arundo.atlassian.net/servicedesk/customer/portal/1/group/8/create/1] to get assistance. Try to describe the issue as best you can and include screenshots to help us with the investigation.\nh4.Feedback\nIf you want to tell us about your experience or have an idea for a new feature, [submit a feedback ticket|https://arundo.atlassian.net/servicedesk/customer/portal/1/group/8/create/50] to let us know. We can then pass your idea along to the relevant product team for consideration.\nh4.Status Site\nVisit the [Arundo Status site|https://status.arundo.com/] to view the current operational status of every Arundo app. You can also see notifications for maintenance windows and updates.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fb7e23","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bb6bb3ba-1ee3-4897-b6af-822ef5c29625/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NjIyYzc4YS1lODUyLTQ1NWMtYjU0OS1jMDk2MWFkODJmZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiNmJiM2JhLTFlZTMtNDg5Ny1iNmFmLTgyMmVmNWMyOTYyNSI6WyJyZWFkIl19LCJleHAiOjE1OTA4ODk4MDcsIm5iZiI6MTU5MDg4OTE0N30.J6FTts9Lkz6cL0hCrBSnl_9s0TGp1_L0RR2tmq9VVD8&client=4622c78a-e852-455c-b549-c0961ad82fe6&height=300&mode=fit","bannerMediaApiFileId":"bb6bb3ba-1ee3-4897-b6af-822ef5c29625","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"customer","projectId":10600,"serviceDeskId":1,"name":"Arundo Customer Support Center","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"8","name":"Email Support Request","descriptionHtml":"","callToAction":"Email Support Request","introHtml":"","icon":11327,"iconUrl":"https://arundo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11327","groups":[],"key":""},{"id":"13","name":"New Tenant/Trial","descriptionHtml":"","callToAction":"New Tenant/Trial","introHtml":"Request a new tenant/trial for an Arundo app.","icon":11320,"iconUrl":"https://arundo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11320","groups":[9],"key":""},{"id":"74","name":"Model Support","descriptionHtml":"","callToAction":"Model Support","introHtml":"Get help or report a bug with a machine learning model or KPI.","icon":11314,"iconUrl":"https://arundo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11314","groups":[8],"key":""},{"id":"49","name":"Arundo Edge License","descriptionHtml":"","callToAction":"Arundo Edge License","introHtml":"Get a license key for Arundo Edge.","icon":11339,"iconUrl":"https://arundo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11339","groups":[20],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Get help or report a bug with an app.","icon":11301,"iconUrl":"https://arundo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11301","groups":[8],"key":""},{"id":"50","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"Let us know about your experience.","icon":11315,"iconUrl":"https://arundo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11315","groups":[8],"key":""}],"reqGroups":[{"id":8,"name":"Support"},{"id":20,"name":"Licenses"},{"id":9,"name":"Tenants & Trials"}],"orderMapping":{"20":[49],"9":[13],"8":[1,74,50]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CUST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":50,"projectId":10600,"form":{"name":"Feedback","descriptionHtml":"","callToAction":"Feedback","intro":"Let us know about your experience.","instructions":"","icon":11315,"iconUrl":"https://arundo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11315","key":""},"fields":[{"fieldType":"select","fieldId":"customfield_10844","fieldConfigId":"11572","label":"Customer Severity","description":"Select a severity level appropriately. 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